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terms & conditions

By placing an Order, you agree to these Terms and Conditions as set out below.


1. Website Disclaimer

This site has been established by Sonic Lighting to provide its customers with general information about Sonic Lighting and the products and services Sonic Lighting can provide. This information is intended for general use only, and Sonic Lighting cannot be held responsible for any loss, damage, cost or expense resulting from any information contained in this website.

Whilst every effort has been taken to ensure the accuracy of the information in this website, Sonic Lighting accepts no responsibility for mistakes, inconsistencies, discrepancies or errors contained within this website.  All specifications, details, voltages, measurements, costs, availability and any other specific product information should be checked prior to ordering or specifying any product published on this website.

Sonic Lighting reserves the right, in every case at its own discretion and for whatever reason, to amend content contained within this website, its corporate documentation and promotional material.

Any links provided to other sites are for convenience and information only, and Sonic Lighting will not be responsible for any loss, damage, cost or expense incurred as a result of accessing those other sites, or for the accuracy of information provided on those sites.

2. Copyright Notice

Sonic Lighting holds the copyright to the contents of this website. Sonic Lighting grants you a limited license to view this website for either personal or commercial use. Some images and information used may be subject to third party copyright.

Users of this website may download information for their own reference, but no part of this site may be copied, reproduced, altered or transmitted for any purpose whatsoever without the express written consent of Sonic Lighting. If you have any questions, or would like more information regarding these policies or our website, please contact our office.

3. Pricing

   3.1 All pricing on the online store is in Australian Dollars.

   3.2 All prices listed include GST and shipping within Australia.

   3.3 All prices are subject to change without notice; prices for items in an order are fixed once your order has been confirmed.

   3.4 Subsequent price changes either up or down will not be retroactively applied to confirmed orders.

   3.5 Sonic Lighting reserves the right to refuse a sale.

4. Product Specifications

   4.1 Specifications of products described or depicted on the online store are subject to change without notice.

   4.2 All weights and dimensions mentioned are approximate and subject to change without notice.

5. Orders

    5.1 When you place an order you accept our Terms and Conditions

    5.2 Orders will be deemed to have been received by Sonic Lighting when Sonic Lighting sends an order confirmation to your nominated email address.

    5.3 Sonic Lighting, at its sole discretion, may cancel your order at any time prior to dispatch of the goods.

    5.4 In the event of a cancelled order, funds paid in relation to that order will be refunded in full as soon as is reasonably practicable.

         You will be provided with an email acknowledgement of the cancellation and refund.

    5.5 Sonic Lighting accepts no responsibility for orders that are declined or not accepted due to disruptions with internet connections.

6. Payment

   6.1 Payment for orders will be processed immediately upon confirmation of your order.

7. Delivery

   7.1 Sonic Lighting tries to ensure that all goods are delivered in a prompt and timely manner.

        However, from time to time it is possible that shipping and other factors outside our control may result in delays.

        Sonic Lighting does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

  7.2 All deliveries will be during normal business hours,  Monday to Friday.

8. Returns and Warranties

  8.1 Returns

Sonic Lighting offers a full refund or exchange for website sales for change of mind purchases within a 14 day period with proof of purchase (receipt or website order confirmation email)

Please note: Products that have been installed cannot be returned for a 'change of mind' refund.

Should your goods be faulty or damaged upon receipt, Sonic Lighting will offer a full refund or exchange in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).

To the extent permitted by law, Sonic Lighting:

  • limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;
  • is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and
  • is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.

Please note:

  • Products that have been installed cannot be returned for a change of mind refund/exchange.
  • Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.

Returning your goods.

All goods must be returned in original packaging and resalable condition.

To arrange a refund or exchange, please email or call 03 52779977 (Mon-Fri, 9.00am-5.00pm EST).

You will need to cover the cost of the freight, and include your original receipt or website order confirmation email with your returned items.

Shipped returns may take up to 14 days to process, and notification will be by email.

  8.2 Warranties

All fittings have a 12 month warranty, if installed by a qualified electrician, excluding globes.

Installation Warning

All electrical work must be performed by a licensed electrician.

9. Privacy

Sonic Lighting respects each individual’s right to personal privacy.  We take all reasonable steps to prevent misuse, loss, unauthorised access to, and modification or disclosure of your personal information. 

Any information you provide will be used for the purposes of responding to your inquiry or comments and will not be disclosed to any other organisation or third party.  This information may include details such as your name, address and contact information.

We offer links to other websites. Please note: When you click on links to other sites, we encourage you to read their privacy policies. Their standards may differ from ours.


Terms and Conditions  |  Refunds and Warranty Policy  |  Shipping Policy  |  Privacy